Service & Download
We take great pride in our products, and hope you are delighted with your purchase or gift from The Wunders Company. If for any reason you aren't completely satisfied, we make it easy to get exactly what you want.
All returns may be made via mail. Non-sale merchandise in new or unused condition may be returned with your packing slip up to 30 days from the purchase date for a full refund or for store credit (less shipping costs and surcharges). Non-sale merchandise in new or unused condition returned without a packing slip or after 30 days from the date of purchase shall be exchanged for store credit only (less shipping costs and surcharges). Any available store credits will be issued at the then lowest selling price and shall be in the form of a The Wunders Company gift card that will be mailed to the address provided. All gift returns may be for store credit only; no cash refunds are available.
A few things that can't be returned:
For mail in returns:
- Repack the item in its original box.
- Write "return" at the bottom of the duplicate packing slip provided in your shipment and include it with the items you are returning.
- Consider insuring your package in case it is lost or damaged in transit. The Wunders Company cannot be responsible for items that do not arrive.
Mail your return with the appropriate postage to:
Please include a packing slip or order number in your return.
And, if you have any questions, don't hesitate to call us at 1-650-229-4921
What are your shipping rates?
Shipping rates vary by state and city and will be calculated and quoted per order. These are clearly noted on the individual item page as well as on your checkout summary detail.
When will I receive my order?
Most orders ship out next day and should arrive within 2-9 business days. Your tracking information will be sent to the email address that you provide. If there is a delay, we will contact you via email to notify you of the situation. Please note that certain items, particularly furniture, are special order items and ship per the ship window noted on the individual item page.
Do you ship to addresses outside the mainland United States?
Yes we do. For deliveries to the Continental United States, we ship from our California-based warehouse. For deliveries within Europe, we ship from our Netherlands-based warehouse. For deliveries in Asia, please visit our partner's wesbite: www.bloomandgrowasia.com.
We do not ship to P.O. Box or A.P.O. addresses.
What shipping carriers do you use?
Most items to US customers are shipped via UPS and USPS.
Are your shipments insured against loss or damage?
Yes. Every shipment is insured. Please inspect all packages for damage before signing the delivery confirmation. If damage is visible from the outside, reject the shipment (being sure the driver notes the damage) and contact us as soon as possible.
You must report any damaged or broken items to The Wunders Company within 7 business days of the delivery date. Do not discard the packing materials that the item(s) arrived in. It is essential to keep the packing materials in order to expedite a damage claim.
Thanks for shopping at Wunders USA, Inc!